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Siwsan

(27,406 posts)
7. Trouble is, on one level it is a 'legitimate' call
Mon May 17, 2021, 11:47 AM
May 2021

They are contracted through my advantage plan. I was confused, at first, because the phone number says it's from the plan and has a local area code so I called to as them to remove me from the list but realized the not answered by my health plan, but by Matrix, in Arizona and it was a multiple button choice system, so I hung up.

Now I'm wondering if this is the same place that called me at about 10:15, one night, wanting to conduct some sort of assessment. I filed a complaint with my plan and they got RIGHT back with me, full of apologies.

Plus I've read that there have been complaints about the services offered by Matrix - that the people conducting the home assessments try to pressure people into things. That would be a big mistake, with me.

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