Quicken 2016 won't download from Fidelity

[Hokie]

6. I think I finally isolated the problem

I called Fidelity's electronic services help line and they had me create a new Quicken file from scratch then connect to Fidelity and add all the accounts. That worked and everything downloaded. The downside to that is that my other accounts were in the problem file and you cannot move accounts from one Quicken file to another.

I went back to the original problem Quicken file and turned off download for all my Fidelity accounts. I then turned them back on one at a time. I found that one particular account seemed to by the culprit. It was a self 401K account I have for my business. I am not sure what it is causing the issue but I have been able to download for a couple of weeks now. I can live with one account that I have to manually update. I may call Fidelity again and see they can figure it out.

I had tried the Quicken support forums but the fixes they suggested didn't work.