If you withdraw funds from the Vanguard, beware. A new screen, confusing and hindering (to me) [View all]
I have been withdrawing RMDs for myself and for my spouse for seven years, or so. Ever since the first turned 70 1/2.
I am familiar with the steps: I select the fund, than select sell from the transaction menu. A new screen opens telling me how much of the RMD I have already taken and how much more I need to take by the end of the year.
The next steps are directing the funds: check, or electronic banking, and then how much tax to withhold, if at all. Federal and State.
Final step is to review everything and then to submit. And an email confirming all of this comes immediately.
Today it was different. Different screen without the choices, just selecting SELL. I though that just hitting sell would generate all the additional information. Noooo. Yes, an email came telling me about the completed transaction. It did alert that no tax was withheld and... no word about how I would get the funds.
So I called and, thankfully got a live person pretty quickly. First thing he cancelled the first transaction and then guided me on the next steps how to get to my familiar page.
Why do they do this to senior people???
= new reply since forum marked as read