Consumer Advice

zipplewrath

(16,695 posts)

9. What kind of store?

Wed Mar 13, 2019, 02:48 PM

Mar 2019

We have two here. One is a "Verizon" store. It has a place you can pay your bill, it has a tech department (with admittedly limited capabilities) as well as a bajillion square feet of retail space. The other one is a Verizon "authorized dealer". It looks ALOT like a Verizon store, sans the bill payment and tech department. Quite honestly, it was an easier place to "buy" a phone. Yeah alot of upsell pressure, but you get that at the regular Verizon store too. But they were vastly more knowledgeable about plans and phones and such. (We actually ended up there because the regular Verizon store had such a limited stock).

Your mileage may vary.

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Be aware that Verizon stores "only sell phones." [View all] JayhawkSD Mar 2019 OP

Had a friend that use to mail his monthly bill with a check safeinOhio Mar 2019 #1

Lol! Right there with him. JudyM Mar 2019 #7

It's a retail store. TwilightZone Mar 2019 #2

Infinity-Comcast services their accounts as well as sell in their retail stores-at least in Colorado hlthe2b Mar 2019 #10

It sounds like most of the others do, too. TwilightZone Mar 2019 #12

They used to provide assistance in the store. JayhawkSD Mar 2019 #14

They are all like this SoCalNative Mar 2019 #3

I Use AT&T And They Provide Both Billing & Technical Support In..... global1 Mar 2019 #5

Me too. hlthe2b Mar 2019 #11

I go to the T-Mobile store and get help for both Sherman A1 Mar 2019 #6

They rather you call. itsrobert Mar 2019 #4

I understand your frustration. rownesheck Mar 2019 #8

I would not work there. JayhawkSD Mar 2019 #13

What kind of store? zipplewrath Mar 2019 #9

It's not an "authorized dealer." nt JayhawkSD Mar 2019 #15