Consumer Advice

itsrobert

(14,157 posts)

4. They rather you call.

Wed Mar 13, 2019, 01:28 PM

Mar 2019

and talk to tech support. Likely off shore. If they can't help, they will transfer to a higher support level. If you still have problems and warranty is still good, they will have you send it in for repair or swap. Or have you call the manufacturer to do the repair/swap. They will charge you to expedite if you wish. You are a minimum a week without your phone. You most likely get a refurbished phone back.

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Be aware that Verizon stores "only sell phones." [View all] JayhawkSD Mar 2019 OP

Had a friend that use to mail his monthly bill with a check safeinOhio Mar 2019 #1

Lol! Right there with him. JudyM Mar 2019 #7

It's a retail store. TwilightZone Mar 2019 #2

Infinity-Comcast services their accounts as well as sell in their retail stores-at least in Colorado hlthe2b Mar 2019 #10

It sounds like most of the others do, too. TwilightZone Mar 2019 #12

They used to provide assistance in the store. JayhawkSD Mar 2019 #14

They are all like this SoCalNative Mar 2019 #3

I Use AT&T And They Provide Both Billing & Technical Support In..... global1 Mar 2019 #5

Me too. hlthe2b Mar 2019 #11

I go to the T-Mobile store and get help for both Sherman A1 Mar 2019 #6

They rather you call. itsrobert Mar 2019 #4

I understand your frustration. rownesheck Mar 2019 #8

I would not work there. JayhawkSD Mar 2019 #13

What kind of store? zipplewrath Mar 2019 #9

It's not an "authorized dealer." nt JayhawkSD Mar 2019 #15