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Consumer Advice

TwilightZone

(28,835 posts)

2. It's a retail store.

Reply to JayhawkSD (Original post)

Wed Mar 13, 2019, 01:25 PM

Mar 2019

I guess it's not surprising to me that they don't handle billing or tech support. I wouldn't really expect them to. That's why Verizon has billing and tech support departments.

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Highlight:

Be aware that Verizon stores "only sell phones." [View all] JayhawkSD Mar 2019 OP

Had a friend that use to mail his monthly bill with a check safeinOhio Mar 2019 #1

Lol! Right there with him. JudyM Mar 2019 #7

It's a retail store. TwilightZone Mar 2019 #2

Infinity-Comcast services their accounts as well as sell in their retail stores-at least in Colorado hlthe2b Mar 2019 #10

It sounds like most of the others do, too. TwilightZone Mar 2019 #12

They used to provide assistance in the store. JayhawkSD Mar 2019 #14

They are all like this SoCalNative Mar 2019 #3

I Use AT&T And They Provide Both Billing & Technical Support In..... global1 Mar 2019 #5

Me too. hlthe2b Mar 2019 #11

I go to the T-Mobile store and get help for both Sherman A1 Mar 2019 #6

They rather you call. itsrobert Mar 2019 #4

I understand your frustration. rownesheck Mar 2019 #8

I would not work there. JayhawkSD Mar 2019 #13

What kind of store? zipplewrath Mar 2019 #9

It's not an "authorized dealer." nt JayhawkSD Mar 2019 #15