Losing pictures?

[appalachiablue]

1. Recently I had to purchase a new

cellphone that I didn't need; my 10 year old phone was fine and had many photos on it but I had to buy a new model since Verizon withdrew impt. functions on the older one- email, web browsing and texting.

Before purchasing, I checked on transferring existing photos from the old phone to the new one and they assured me it would happen. Well, none of the valued pictures including cherished family items moved to the new phone after all. And I've searched high and low. Rip off.

The only images left from that large bunch are ones that I fortunately sent in emails to friends. Never again will I count on a phone camera.