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Computer Help and Support

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UTUSN

(73,531 posts)
Wed Feb 17, 2021, 03:14 AM Feb 2021

UPDATE: How do you make OneDrive "run"? ----------I think it's a solution! [View all]

Last edited Tue Mar 2, 2021, 02:52 AM - Edit history (1)

My Samsung android phone notified that their cloud is terminating in June and there are stages to transfer Gallery pics and who-knows-what to Microsoft OneDrive.

So after ignoring the messages for a couple of months, I followed what I could of the directions and supposedly all my stuff is in OneDrive. I *do* see some of the phone items over in the laptop, but more often than not all the pictures have a faded-out unenabled Cloud Icon on each one and when I click on them the error message is "Make sure that OneDrive is running and try again."

I've looked at a couple of Microsoft tutorials on OneDrive but can't get past (the above). I've signed into Windows account.

The whole OneDrive thing is a vast mystery to me. Here I am again, Group, any answers I can digest, please/ty.

********ON EDIT, the "solution" (for now) : All this time since supposedly having followed the phone's instructions (above), I had gotten spotty viewing of most of my pictures with most of them grayed-out and with a large gray X on each icon of them. Windows tutorials (granted I don't use them extensively) didn't do the job for me.

My documents were also somewhere in the OneDrive Cloud and not available to Open. Tonight got an Error message on a document and Googled the Error and there were pages of fixes for OneDrive from non-Microsoft techs. What I tried, didn't work. Then one item was SIMPLE: In the Search for MS Start, type OneDrive and click on the resulting app/OneDrive. It resets and suddenly the documents and pictures all got a checkmark in a little green circle, all AVAILABLE to Open!!!!!!!!!!






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