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freemay20

(243 posts)
Thu Mar 8, 2018, 03:24 PM Mar 2018

My SO is locked out; tried resetting password twice...

My SO has been a member here since around 2004. Tried resetting her password twice today - several hours apart -- but no confirmation email ever arrived in order to reset. She has checked spam and trash...nothing.

Suggestions?

6 replies = new reply since forum marked as read
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My SO is locked out; tried resetting password twice... (Original Post) freemay20 Mar 2018 OP
I have had to reset a few times and once or twice had to wait a few hours for the reset email. Afromania Mar 2018 #1
Write the Admins zipplewrath Mar 2018 #2
this happened to me and I just opened a new account trixie2 Mar 2018 #3
Okay, thanks all . n/t freemay20 Mar 2018 #4
Are you sure the ISP isn't blocked? n/t Kirk Lover Mar 2018 #5
Definitely contact the admins for help on this Rhiannon12866 Mar 2018 #6

zipplewrath

(16,692 posts)
2. Write the Admins
Thu Mar 8, 2018, 03:45 PM
Mar 2018

She's probably stuck on the wrong side of the election night fiasco of 2016. It'll probably take direct admin intervention to fix.

Rhiannon12866

(222,105 posts)
6. Definitely contact the admins for help on this
Sun Mar 18, 2018, 04:41 AM
Mar 2018

The same thing happened to me and it took EarlG to help me get access again.

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