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Retrograde

(10,653 posts) Tue Apr 18, 2017, 08:50 PM Apr 2017

Star membership still not recognized

I've shut down every instance of DU I'm running, rebooted all devices, and I still don't see the star membership I've purchased. I got an email receipt for it: DU's getting the money and I'm not getting the benefits.

I've tried asking in the Ask the Adminstrators forum, with no response. Any other suggestions?

5 replies

= new reply since forum marked as read

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Star membership still not recognized (Original Post) Retrograde Apr 2017 OP

Try deleting the DU cookies, if you haven't tried that yet. nt Princess Turandot Apr 2017 #1

cookies have been deleted, browser history deleted Retrograde Apr 2017 #4

Maybe try deleting your browser cache? n/t RKP5637 Apr 2017 #2

I would report the issue to whoever processed your payment. 50 Shades Of Blue Apr 2017 #3

You could try an email Yonnie3 Apr 2017 #5

Princess Turandot

(4,824 posts)

1. Try deleting the DU cookies, if you haven't tried that yet. nt

Reply to Retrograde (Original post)

Tue Apr 18, 2017, 08:53 PM

Apr 2017

Retrograde

(10,653 posts)

4. cookies have been deleted, browser history deleted

Reply to Princess Turandot (Reply #1)

Wed Apr 19, 2017, 12:57 AM

Apr 2017

rebooted several times.

I've tried asking the administrators and have received no answer. The next option is to tell Visa to stop payment.

RKP5637

(67,112 posts)

2. Maybe try deleting your browser cache? n/t

Reply to Retrograde (Original post)

Tue Apr 18, 2017, 09:00 PM

Apr 2017

50 Shades Of Blue

(10,887 posts)

3. I would report the issue to whoever processed your payment.

Reply to Retrograde (Original post)

Tue Apr 18, 2017, 09:32 PM

Apr 2017

Yonnie3

(18,112 posts)

5. You could try an email

Reply to Retrograde (Original post)

Wed Apr 19, 2017, 02:16 PM

Apr 2017

The contact link at the bottom of this page has some email addresses. From what I've seen the Ask the Admins forum is hit or miss to how soon they respond.

https://www.democraticunderground.com/?com=contact

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