Do you have a Discover card?

[trof]

If so, how do you like the new statement format and layout?

I do not like it.
The type face is harder to read and the charges are listed chronologically instead of grouped by category.

If you feel the way I do, please call Discover customer service at 1-800/347-2683 and tell them. I did.
Talked to a very pleasant woman who said this is how they learn what the customers want.

[PJMcK]

1. My wife has one

She's been a customer for years. I did hear her complaining about the layout of their new statements. Good luck getting them to change, however!

One interesting point: We travel to Europe once a year and discovered that Discover is not really accepted on the Continent. Curious. Fortunately, I have a Visa card. (I think my wife might have planned this so I'd get stuck with the checks!)

[trof]

4. Please ask her to call.

[PJMcK]

9. I sent her your post (n/t)

[lillypaddle]

2. Hey trof

I have a Discover card, and a checking and savings account with them. I think they are the best. However, I do all my banking with them online and never have a need to even see the actual statement. I log on at least once a week to check out my card charges and balance, and to record any activity I may have missed.

Are you opposed to doing online banking?

[trof]

3. I'm a Luddite. I still like a piece of paper I can look at and file.

[lillypaddle]

5. You should just give it a try

for one month and see how you like it.

[trof]

7. I DON'T WANT TO I DON'T WANT TO I DON'T WANT TO

[lillypaddle]

11. LOL

Sorry, didn't mean to be so pushy!

[trof]

12. pushy broad

[CaliforniaPeggy]

6. Well, my dear trof, I happen to like the new format and layout!

Much easier to read and keep track of what's what.

I had no problem with the type face either.



I'm sorry you had problems.

[trof]

8. Well, everyone's entitled to their opinion.

Last edited Tue Mar 3, 2020, 06:41 PM - Edit history (1)

I don't care much about the date of a transaction, but I liked being able to see at a glance how much was spent on groceries, gas, merch, entertainment, etc.

[question everything]

10. Do not use it that much so it does not bother me

What does, it offers credit record and it used to be on a separate sheet of paper which I would shred. Now it is on the statement itself. Perhaps I will call.

[Totally Tunsie]

13. I'm with you, trof.

Same reasons, too.

I had occasion to be on the phone with Discover Customer Service last week on another matter, but I did take a moment to tell them I preferred the past billing version.

[trof]

14. I found out you can do it online.

There are several options to configure your statement the way you want.

[Totally Tunsie]

15. Really? I've been searching online, but all I found was this:

Can I change how my statement appears each month?

You cannot change how your statement appears but you can change the font/text size of your online statement by selecting "Activity & Payments" then selecting “Statements”. The "Text Size" option appears in the right hand corner of your account activity.

This was an excerpt from the Help Center/FAQ.

Where else should I be looking for this info?

BTW: When I commented to the CSR, she did not mention an option for changing the statement design.