Anyone know how to empty the cache on a MacBook Pro? A rep from my bank has advised it as..

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the full cache is interfering with me being able to access my account online. She said for some reason this only happens on Macs.

HELP!

[PJMcK]

1. Try this

https://discussions.apple.com/thread/253886776?sortBy=rank

The Apple website has a great many solutions available.

Good luck!

[PJMcK]

2. Try this

https://discussions.apple.com/thread/253886776?sortBy=rank

The Apple website has a great many solutions available.

Good luck!

[Ocelot II]

4. I have one, and never heard of problems accessing an online account

because the cache (temporary files) is too full. But you could try this:

How to clear the application cache on Mac
Open Finder, select the Go menu, and click Go to Folder.
Type /Users/[YourUserName]/Library/Caches in the window and click Go.
You'll see the user caches for all your apps. You can go into each folder, select the files inside, and drag them to the Trash.

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5. Thank you.

[CloudWatcher]

8. Some risk with this ...

Some applications get grumpy if you delete their cache like this. There's almost a 99.99% chance that the bank software doesn't care about these caches, but just want you to delete the browser cache (Safari or Chrome or whatever).

[usonian]

6. One more thing.

Last edited Sat Aug 3, 2024, 08:31 PM - Edit history (1)

In Safari Settings, advanced you can choose to "show developer menu"

But I'm not a developer, you say.

Well, one item there disables extensions!

I use this with banking sites because web development is an expense to them, and they don't give a hoot for testing anything but bundled, vanilla browsers. (IMNSHO)

Vanilla is good for banking sites because they're all business.

You can also disable JavaScript from that menu, which kills all kinds of pop ups and nag walls etc. But restore it for banking and DU!! I sometimes forget.

[mitch96]

7. "In Safari Settings, advanced you can choose to "show developer menu""...that's what I use to dump the cashe

Every evening I clear the cashe , clear the history and go to settings and clear out the cookies I don't want.
I also do this if I'm having some problems with a website..
m

[CloudWatcher]

9. Badly worded advice ....

Sorry, but your bank is hiring support people that don't know enough. You almost certainly don't need to delete anything more than your browser (Safari, Chrome, Firefx) caches and cookies. If there's a problem with "your cache" you should be able to just clear your history and cookies. There's a big "Clear history" menu item in the History menu at the top (of Safari).

Of course there's also a very good chance that clearing your cache won't help at all. This is a standard response to queries about problems with their web sites. It's the equivalent of support asking if you've turned off and rebooted your computer to see if the problem goes away.

Unless your disk is has filled up (no free space at all), there's no such thing as the cache being "too full". Omg.

Additional suggestion: if clearing history doesn't help, try a different browser. Poorly supported web sites often don't test enough with (Mac + Safari) and you might have better luck with Chrome or Firefox, as those browsers are on both Mac and Windows.

[me:50+ years doing sofware dev and IT. 20+ years working for Apple software development]

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10. The banks advice doesn't make sense to me either. I'm on a Mac laptop but have use FireFox for years...

Last edited Sun Aug 4, 2024, 04:21 PM - Edit history (1)

with no problem. All of a sudden there's a problem with the bank's verification text messages to me to accesss my account online. They sent me one text with a verification code that may have been an old one.

So I tried deleting all the previous texts from them and ask for a new code to be sent. Didn't work and after one more ask to resend a code, they shut my account down for too many tries.

Ridiculous. I'll delete my history and try again as I think the problem is on their end.

[CloudWatcher]

11. Good luck!

It's really hard to figure out problems when you've hit the retry limit, that sucks. Hopefully you can get someone to help you and reset the limit as you try things. I'd still suggest getting the latest Chrome as something to try. Might not help, but it keeps support from blaming Firefox ))

Cheers!

[AllaN01Bear]

12. make sure important things are backed up.