Help. I just got a strange message about my Apple ID

[wryter2000]

It said the ID was being used on a new phone. I think that's bogus. Who do I call?

Thanks.

[BootinUp]

1. You can see devices

Under settings and select your account at the top.

[wryter2000]

4. Thanks

I think I found a phone number for Apple support.

[viva la]

2. I get that kind of notice a lot-- don't have an Apple ID or phone so it's easy for me to ignore

If it's legitimate, at the bottom should be not a link but a notice to go log into your Apple account and check-- but you know, don't click on a link, open a new browser and type the address in.

If it's bogus, there will likely be a link that if you click on, it will take you to a signin where they'll steal your ID and PW.

Usually these are bogus.
Sometimes I google the content of the email to see if anyone else has gotten it, and then everyone will be saying, "It's a scam."

They're getting smarter... used to be, there would be obvious misspellings and grammar problems, but now they're getting better at seeming more corporate.

[wryter2000]

3. It came up on my phone, not an email

I should have been more specific. The only option was to click OK. That didn't take me to a link.

I found a number for Apple support by googling it. I hope they can figure this out.

[canetoad]

5. How did the message arrive?

By text? If so, check out the number from which it was sent.

[wryter2000]

7. It was a window that opened on my phone as I was ending a call

The only thing besides the message was a red button marked "OK." There was no link.

What made me really suspicious was I tried contacting Apple support automatically from my phone, and I kept getting emails from Apple that said they were trying to call me but went to voice mail. I was afraid the other "device" was getting the calls.

Now that I think of it, those emails might have been the actual scam. I didn't even open them when they popped up on the app on my phone. If I had, maybe then I would have gone somewhere bogus.

Instead, I googled Apple support and called them from that number. The tech had me change my password on my Apple ID and then disconnect other devices in case there really was another device involved. Then, he even called me back to make sure I was getting calls.

If this was phishing, it was way more sophisticated than emails in poorly worded English. But I believe all is now well.

[emulatorloo]

6. Sounds like a scam. Glad you called Apple