Need some guidance, please!

[madamesilverspurs]

I'm posting from my 10-year-old Toshiba laptop. The newer one (about 3 years old) is acting up. When I turn it on, my screen comes up but when I try to sign in the screen goes black; the cursor shows and I can move it around, but that's it. When my normal login screen comes back, it still goes black when I try to sign in. Trying not to panic, working on some stuff for local Dems events, kinda need to get in there to do that. Anybody have any ideas?


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[discntnt_irny_srcsm]

1. Try attaching an external monitor n/t

[madamesilverspurs]

2. I hate to admit this, but

I don't know what that means.


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[discntnt_irny_srcsm]

3. What is the the manufacturer and model number of the newer laptop? n/t

[madamesilverspurs]

4. It's a toshiba satellite.

I'm trying to find the documents that came with it, but I moved recently and haven't yet found where they put that box...

[discntnt_irny_srcsm]

5. There is probably a label on the bottom n/t

[madamesilverspurs]

6. Guess I should have thought of that, eh?

Label says Satellite S850
Does that help?

[discntnt_irny_srcsm]

8. This model has a VGA connector

...on the side. If you know someone with a standard vga monitor, you can connect their cable and monitor to your laptop to determine if the problem is with the screen built in to your laptop.

[madamesilverspurs]

11. thank you for your efforts!

All better now, see #9 below.
Again, my thanks!

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[teach1st]

7. Toshiba Laptop Black Screen After Logon

From Tom's Guide:

http://www.tomsguide.com/answers/id-2328837/toshiba-laptop-black-screen-logo.html

Other possible solutions using Google Search: Satellite S850 screen goes black on login

[madamesilverspurs]

9. BINGO!!!!!

Thanking you from my once more operating laptop! --- It was the 2:45 video that did it. Thank you so very much!!!!!!
MSS

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[discntnt_irny_srcsm]

10. Glad to hear you're okay

[madamesilverspurs]

12. Breathing much easier, thank you!

[teach1st]

13. Yay!