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First-of-the-month frustrations test Providence DHS computer system
PROVIDENCE, R.I. — Eighty minutes after its 8:30 a.m. opening, the state Department of Human Services field office on Elmwood Avenue hit what its supervisor called "drop off only mode."
It is November 1. State officials said this was going to be a big test for its new $364 million public-benefits computer system. They were right.
The Unified Health Infrastructure Project, or UHIP, which launched Sept 13, had immediate problems. Add to that, Tuesday was the beginning of open enrollment for HealthSource RI.
There were many aggravated people in the waiting room at around 10 a.m.
Read more: http://www.providencejournal.com/news/20161101/first-of-the-month-frustrations-test-providence-dhs-computer-system