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Thousands Call Missouri's Adult Abuse Hotline, But Only Some Get Through
Last year, Missouri's hotline for reports about abuse of elderly adults, as well as abuse of residents with disabilities, answered only half of its calls.
More than 17,000 callers heard the message, "All agents are busy, please call back," and the calls were disconnected.
Another 10,000 callers hung up or otherwise dropped the call before anyone answered.
Other calls went unanswered due to poor cell reception, staff error or an unknown reason.
https://news.stlpublicradio.org/post/thousands-call-missouris-adult-abuse-hotline-only-some-get-through