Massachusetts man sues Dunkin' Donuts after his buttered bagel didn't have butter

[TexasTowelie]

When a Massachusetts man ordered a buttered bagel from Dunkin Donuts, he was given a butter substitute instead — so he sued and won a settlement.

Jan Polanik, a man from the Worcester area, filed a pair of lawsuits in Suffolk Superior Court this month accusing more than 20 Dunkin' Donuts locations of deception, the Boston Globe reported.

Polanik's attorney, Thomas Shapiro, said they debated whether or not to bring the lawsuits, which are seeking class-action status. But they didn't do it just to benefit Polanik. The suits claim to represent any customer who ordered butter but received a substitute spread instead between June 24, 2012, and June 24, 2016.

“The main point of the lawsuit is to stop the practice of representing one thing and selling a different thing," Shapiro told the Globe. "It’s a minor thing, but at the same time, if somebody goes in and makes a point to order butter for the bagel ... they don’t want margarine or some other kind of chemical substitute.”

Read more: http://www.metro.us/boston/massachusetts-man-sues-dunkin-donuts-after-his-buttered-bagel-didn-t-have-butter/zsJqcE---lP5OU1fPFjgoA/

[FarPoint]

1. Customer Service skills could of prevented this disgruntled customer...

Everyone from healthcare to McDonalds all function on minimal staffing, lousy orientation, no customer service or personal/professionalism when dealing with customers and the public....

I belive we need to get back to caring....Employers and Emplyees

[Renew Deal]

6. How does customer service turn margarine into butter?

[FarPoint]

8. It doesn't..

Using good people skills could of smoothed over the customer....

[Manly_Scream]

9. As someone whose been in Retail for 2 years

And has been formally recognized and rewarded for optimum customer service skills, praised by customers daily, even recieved 200 glowing survery comments in less than a year, I can tell you RIGHT NOW, that no amount of placating, comped meals, or gift card offers would've ever been enough.

I assume those are the options you're referring to, when you say "customer service" could've prevented that guy from being disgruntled.

How do you know that management didn't try those options, and he declined them? He probably demanded that they *personally* go buy a pound of butter, and keep it reserve *just for him*, comp his bagel, and give him a 50 dollar gift card. They probably couldn't do that because y'know they have RULES to follow.

What's more : this type of bend-over-backwards placating merely trains customers everywhere that belligerence & threats = reward. This phenomenon, is far more common than you may think, especially in fast food service.

Sorry, but "Most People Just Suck at their Simple Jobs, and Deserve Nothing" is a right wing meme and it really chaps my ass that it's believed even in liberal circles.

[FarPoint]

10. Okay..

Thank you for sharing...we need more customer focued emmployees like yourself. Thank you again.

[Manly_Scream]

11. Thank You.

Also, I don't know what kind of customer service you typically recieve, but stores/employees who truly suck at it, tend to recieve immediate consequenses (which range from individual employees disciplined to stores shutting down because patronage stops) therefore there's plenty of deterrence from doing a shitty job.

The people that are going to do the shittiest jobs, generally have less to lose (usually the minors, or the older people with higher income sources who just see it as "something to do&quot .

I'm not saying it's all (or even most) very young or very old people, just that the crappy workers are usually one or the other (in my experience).

But I don't think this case had anything to do with mediocre workers. This guy was an entitled ass. No normal person sues over this.

[caroldansen]

2. He probably wants to retire soon and might want some spending money. Maybe the employee was

very busy and forgot.

[nocalflea]

3. Truth to power !

[patricia92243]

4. I would sue anybody that DID put butter on my bagel. Bagels should

have cream cheese and lox!!

Just kidding - maybe - lol.

[HoneyBadger]

5. Butter substitutes are fake butter

What the heck is "spread"?

[GWC58]

7. Buttered Bagels

will probably be a thing of the past. "Here's your bagel. If you want butter put on for yourself."