Woman tracks luggage in DC for 3 days after United promised delivery

[mahatmakanejeeves]

Hat tip, I think it was Popehat, who posted the second tweet, the one with the exchange between Szybala and the United customer representative

Woman tracks luggage in DC for 3 days after United promised delivery

By FOX 5 DC Digital Team | Published January 2, 2023 4:11PM | Washington, D.C. | FOX 5 DC |

{snip the video}

WASHINGTON (FOX 5 DC) - A D.C. woman has finally reunited with her luggage after tracking it to bizarre locations across the District – all while the airline assured her everything was fine.

Valerie Szybala did not have her luggage when she landed at DCA last Wednesday. On Thursday, United Airlines told her that her bag had arrived and asked if she wanted it delivered.

Szybala said yes and tracked her bag using an Apple AirTag. She started to worry when the bag appeared to sit overnight at an apartment complex off Rhode Island Avenue.

She says she really got worried when the bag began making trips to McDonald's and a local shopping center, all while United told her that her bag was safe and sound. ... That's when Szybala took her story to Twitter and started investigating.

"I've got souvenirs for my niece and nephew here and all my clothing," says Szybala. "Because of the AirTag tracking to this complex, I came down here repeatedly. At first, I just walked around to see if I could locate it. The next [time], I just stalked people. The third time, I called the police, I filed a police report [and] I found the bags out back. And another good Samaritan let me in yesterday."

{snip}

Pinned Tweet

I’d just like everyone to know that
@united
has lost track of my bag and is lying about it. My apple AirTag shows that it has been sitting in a residential apartment complex for over a day. Out back by the dumpsters, I have found other emptied United Airlines bags.

Link to tweet

Anyone wondering why I felt compelled to take this to social media, check out my most recent chat with one of their support reps through the
@united
app:

Link to tweet

[Siwsan]

1. Something similar happened to me, one year

A United flight to Lansing, MI from LA. I arrived home on the 30th of Dec. Somehow my luggage was put on a later flight. My luggage contained gifts for my family. The airline kept assuring me the delivery guy was on his way. For 3 days. I was furious. Eventually I talked to someone who told me the delivery service had confirmed they dropped my luggage at my home. They hadn't.

FINALLY someone called, very apologetic, saying that my luggage had been locked up in the airport, the whole time. It had been put in some office that wasn't unlocked until Jan 2.

United Airlines sent me a WHOLE LOT of stuff, for free. Like a free airline ticket, priority luggage tags, and a huge apology. The airport ended up firing the delivery company. Well, at least that's what they told me.

[Renew Deal]

2. Crazy story